Refund policy
RETURN AND REFUND POLICY Last Updated: April 15, 2026
PURCHASES THROUGH GRANDMA TESTED Grandma Tested does not sell products directly. We are an independent review and recommendation site that tests and features products from third-party retailers and brands.
RETURNS AND REFUNDS Since all purchases are made directly with the brands or retailers we feature, returns and refunds are subject to each merchant's individual policies. Grandma Tested does not process orders, handle shipping, or manage returns.
To initiate a return or request a refund, please contact the retailer or brand where you made your purchase directly. Most brands we feature offer satisfaction guarantees — check their specific return policy at the time of purchase.
HOW TO HANDLE RETURNS
- Locate your order confirmation email from the retailer
- Review the merchant's return policy (typically found on their website)
- Contact their customer service directly
- Follow their return process and instructions
COMMON QUESTIONS
Q: Can Grandma Tested process my return? A: No. We don't handle transactions, so we cannot process returns or refunds. Please contact the merchant directly.
Q: What if I'm unhappy with a product you recommended? A: We're sorry to hear that. While we can't process returns, please contact the merchant's customer service. We also value your feedback — let us know about your experience.
Q: Who do I contact about my order? A: Contact the retailer or brand where you made your purchase. Check your order confirmation email for their contact information.
DISCLAIMER Grandma Tested is not responsible for:
- Order fulfillment or shipping
- Product quality or defects
- Merchant return policies or procedures
- Disputes between customers and retailers
- Refund processing or timing
We recommend reviewing each merchant's return policy before making a purchase.
QUESTIONS? If you have questions about this policy, contact us at hello@grandmatested.com
For issues with a specific order or return, please contact the merchant directly.